My ProSeries

ProSeries Frequently Asked Questions

Refund Anticipation Loan (RAL) Reject Errors

Products Affected:

ProSeries/1040
ProSeries Basic/1040

Situation
Why was my RAL rejected?
Solution

Refund Anticipation Loans (RAL) can be rejected for various reasons. Only your bank product provider can provide informaiton regarding why the RAL was denied. Please contact your bank products provider directly for a detailed explanation of a denial code issued on a RAL request..

You can contact Santa Barbara Bank & Trust (SBBT) Customer Service at 800-779-7228 or visit their Web site https://cisc.sbbtral.com. Tax Professionals are encouraged to visit the Santa Barbara Bank & Trust website where you may log into your account to view detailed information regarding all your bank product filings.

Tax Years: 2007, 2008
Last Updated: 10/30/2008

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