Products Affected:
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Situation
How do I void and issue a new check?
Solution
To void the check, hand write "VOID" across the face of the check and store the check with your stock of checks.
To issue a new check:
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Put a new check in the check printer.
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In the Bank Products HomeBase view, select the taxpayer's return.
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Go to the E-file menu, point to Bank Products, and select Resolve Check Problems.
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In the Resolve Check Problems dialog box, select the appropriate option:
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Adjust Check Number(s) - If the number on a check does not match the number in HomeBase.
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Replace Lost/Stolen Check(s) - If a check is lost, stolen or completely destroyed.
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Reprint Check(s) - If a check number is displayed in HomeBase but the check did not print on check stock.
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Void and Issue New Check(s) - If a check is damaged or printed with incorrect/illegible information.
Note: Replace Lost/Stolen Check(s) should be used with care as SBBT will need to stop payment on the original check and it can take several days to get authorization for a new check.
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Click OK. If the Void and Issue New Checks validation error dialog box appears, follow the on-screen instructions to resolve the errors.
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When the Void and Issue New Check(s) dialog box appears, enter the number of the check in the printer in the Beginning Check Number field, if not already filled in.
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Select a print option and click Print. Remember to transmit the check status if you choose to only print the check.
Additional Information
- For more information about managing bank products checks see the ProSeries User's Guide, Chapter 21 - Bank Products, Correcting problems with printed Bank Products checks.