ProSeries Frequently Asked Questions

Products Affected:

• ProSeries/Network Version

When attempting to print a check you receive the error message: "Unable to read database information for this item" and/or the Bank Products or Electronic Filing Status field is blank in HomeBase.

This situation is addressed in an update that became available online on February 7, 2008. Download and install this update, if you have not already done so. (Go to the Update menu and select Update Installed Products.)

If you use the ProSeries Network Version and are experiencing HomeBase or EF/BP Status issues, you should also rebuild HomeBase after installing this update. To rebuild HomeBase, follow these steps:

1. Exit ProSeries on ALL workstations (Important)
2. On the Admin workstation, rebuild HomeBase using the following steps:
   1. Highlight the ProSeries icon on the desk top, hold down the Shift key while you press Enter. Continue to hold down the Shift key.
      Note: If you have access rights enabled, release the Shift key and type your user name and password. Hold down the Shift key and click OK. Continue to hold down the Shift key.
   2. When the message “ProSeries is attempting to rebuild your HomeBase files. Do you wish to continue?” appears, release the Shift key and click Yes.
   3. Open ProSeries.
3. Once ProSeries is open on the workstation, go to the next workstation and begin again with step 2.
4. Continue until each workstation has launched ProSeries using step 2 to rebuild HomeBase.
5. Your HomeBase files should now be updated.

Workaround (prior to update)

1. From HomeBase select the Bank Products View.
2. Click on the Status column header to sort the column by status. Files with a blank status should be listed first.
3. Scroll to the right to the Path and File Name column and write down the name of the files with a blank status.
4. Close ProSeries on all workstations including the server and ProSeries administrative workstation. 
5. Navigate to the 07Data folder on the network. The default location is X:\ProNet07\07Data (where X represents the letter of the drive where ProSeries is installed).
6. Locate and delete the .jn1 files that have the same name as the files noted in Step 3 (blank Bank Products Status).
7. Rebuild HomeBase:
   
   1. Click once on the ProSeries 2007 icon to highlight it, then hold down the Shift key while you press Enter. Continue to hold down the Shift key.
      Note: If you have access rights enabled, release the Shift key and type your user name and password. Hold down the Shift key and click OK. Continue to hold down the Shift key.
   2. When the message “ProSeries is attempting to rebuild your HomeBase files. Do you wish to continue?” appears, release the Shift key and click Yes.
   3. Open ProSeries.
8. Once the program opens, from the File menu, select Open Client, highlight the client file affected by this situation, and click Open. The ProSeries default data folder is 07Data. If this folder does not automatically appear in the Look in: field, browse to this folder.
9. Press the F9 key while in the federal return to calculate the return.
10. Go to the state(s) attached and press F9 to calculate the return.
11. From the File menu, select Open Client, When prompted to save the file select Yes.
12. Locate the next file as noted from Step 3 and repeat Steps 9 – 11 until all clients have been calculated and saved.
13. On the last file with a blank status select Go to the EF Center instead of File and Open Client. Answer Yes to the prompt to save the file.
14. Go to the EF Center View and highlight all client files that are affected by this situation.
15. From the E-File menu, select Electronic Filing and Update Acknowledgement Status of Selected Returns.
16. In the Update Acknowledgement Status of Selected Returns and Extensions dialog box, choose Update only the selected returns and extensions and click Check Now.
17. Go to the Bank Products View and highlight all client files that are affected by this situation.
18. From the E-File menu, select Bank Products and Receive Acknowledgements.
19. You should now be able to print bank product checks.