ProSeries Frequently Asked Questions

Products Affected:

• ProSeries/1040
• ProSeries Basic/1040

Taxpayer and spouse names do not print on bank product checks.

ProSeries/1040 Network Users

1. Be sure you have downloaded and installed the latest 1040 update ProSeries/1040 v2007.03. (You can check the version in the 1040 ReadMe.)
2. Have all users close ProSeries on all workstations.
3. On the network drive, in the Common folder locate the FDI.ddf file and delete this file. (The default directory for ProSeries is ProNet07.)
4. Perform the following steps on one workstation:
   1. Highlight the ProSeries icon on the desk top, hold down the Shift key while you press Enter. Continue to hold down the Shift key.
   2. When the message "ProSeries is attempting to rebuild your HomeBase files. Do you wish to continue?" appears, release the Shift key and click Yes.
   3. When ProSeries launches the 1040 View will be blank. Create a new 1040 return and save it.
   4. Close ProSeries.
   5. Highlight the ProSeries icon on the desk top, hold down the Shift key while you press Enter. Continue to hold down the Shift key.
   6. When the message "ProSeries is attempting to rebuild your HomeBase files. Do you wish to continue?" appears, release the Shift key and click Yes.
   7. The 1040 View should now have all the returns in it again. For each check you wish to print for a client, you will need to open and resave the return.
5. Perform the following steps on all remaining workstations:
   1. Highlight the ProSeries icon on the desk top, hold down the Shift key while you press Enter. Continue to hold down the Shift key.
   2. When the message "ProSeries is attempting to rebuild your HomeBase files. Do you wish to continue?" appears, release the Shift key and click Yes.

ProSeries/1040 Standalone and ProSeries Basic/1040 Users

1. Be sure you have downloaded and installed the latest 1040 update ProSeries/1040 v2007.03 or ProSeries Basic/1040 v2007.02. (You can check the version in the 1040 ReadMe.)
2. For each check you wish to print for a client, you will need to open and resave the return.