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ProSeries Frequently Asked Questions

ProSeries Search Help Does Not Display Any Search Results

Products Affected:

  • ProSeries
  • ProSeries Express Edition
  • ProSeries Basic Edition

Situation

The ProSeries Search Help function does not display any search results when it should.

Possible Cause

A recent security-related software update may have affected your ability to use the "Help" function in your ProSeries products. This update was released as part of Microsoft's standard update process for Windows Internet Explorer users on December 11, 2007. While this important update protects your computer from potential exposure to hackers, it may also alter or disable part of the "Help" function.


Solution
Intuit has created a patch which, when installed, will restore your ability to use the "Help" function, while preserving the security update from Microsoft. We recommend all customers with affected products on their computer download and install the patch immediately. Follow the instructions at www.intuit.com/support/help to download and install this important updat

Tax Years: 2005, 2006, 2007, 2008
Last Updated:  04/03/2009

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