Products Affected:
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ProSeries
Situation
When you attempt to save a tax return as a portable document format (PDF) file, a copy of the return prints to the Tax Forms printer instead of saving as a PDF File.
This situation occurs when the PDF driver is not installed properly.
Solution
Workaround
Reinstall the PDF printer driver:
- Close ProSeries.
- Navigate to C:\Prowin07\32bit\PDFDrvr (or C:\Prowin06\32bit\PDFDrvr for ProSeries 2006)
- Double-click Install.exe (or Install). The Amyuni Document Converter window will open.
- After the line Launch 'Install -u' to uninstall is displayed, click OK to close the window.
- Double-click PSInstall.exe (or PSInstall). A DOS window will open displaying some information. The last line is "Waiting for Install.exe to finish." This window will automatically close when the installation is finished.