ProSeries Frequently Asked Questions

Products Affected:

• ProSeries States
• ProSeries Basic States

The fastest and easiest way to add state products as soon as they are available is to download them from within the ProSeries program. Within the ProSeries program, you can use either the Update menu or Add State button.

Add State button

This method can only be used in the ProSeries program if more than one state has already been installed and in the ProSeries Basic program if at least one state has been installed:

1. Open a return.
2. ProSeries users go to the File menu and select Go to State/City. ProSeries Basic users click the State tab.
3. In the Go to State dialog box or Choose State dialog box, click the Add State button.
4. In the Tax Year 200X Product Selections dialog box, select any additional state products that you want, then click Next. (Products you previously selected are still selected, even if they are already installed.)
5. The ProSeries Update dialog box displays the status of the download and installation. Follow the on-screen instructions to complete the process.

Update menu

This method can be used no matter how many states have been installed or if no state has been installed:

1. Go to the Update menu and choose Select and Download New Products.
2. In the Tax Year 200X Product Selections dialog box, select any additional state products that you want, then click Next. (Products you previously selected are still selected, even if they are already installed.)
3. The ProSeries Update dialog box displays the status of the download and installation. Follow the on-screen instructions to complete the install process.

My ProSeries

If you are unable to download state products from within the ProSeries program, you can download state products that you have already purchased from My ProSeries.