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• Answers to Common Questions
  • E-File Message, "The version of ProSeries you are using is no longer current."
  • How do I download and install products and updates?
  • Why does the status column in the EF Center or EF Clients tab show "duplicate" for one or more returns?
  • What does it mean if a form is marked NOT- FINAL or NON-FINAL?
  • What does the error message "ProSeries failed to license due to an unexpected error... Error Code 4-1" mean?
  
  
• Searching for Answers
  • In Product: To search for program and tax help within the program Help Center, type your question or keywords in the Search field and click the Search button. (Tax help is not available from HomeBase. For tax help, open the applicable tax form and then conduct your search.)
  • Live Community: To search within the Live Community for answers from other ProSeries users, type your question or keywords in the Ask My Question field and click Ask My Question. (If your question or a similar question has been answered the results will be displayed. Check to see if your question has been answered, then click I Found My Answer or Ask My Question.)
  • Online Community: To expand your community search, go to the Online Community and type your question or keywords in the Search field, select ProSeries Community from the picklist and click the Arrow button. (If you select ProSeries from the picklist, your search will also include information from the DMS and prior year Archive forums.)
  • Online Support: Go to Online Support to search the Knowledge Base for answers to top calls, common questions and issues. Type your question or keywords in the Search the Knowledge Base field and click the Search button.

To view more Support Options visit Online Support.

• Unable to Locate the "Common" Files Folder
  This error message occurs most frequently on a network when ProSeries cannot access one of the files needed to operate. View KB Article

To view more General topics visit Online Support.

• Amending an Individual Federal or State Return
  Form 1040X is included in the ProSeries federal individual software. The software works by bringing the current figures into Form 1040X and "freezing" the figures in Column A of the form. View KB Article



• IRS Offers Tips to Avoid Recovery Rebate Credit Confusion
  On February 12, 2009, the IRS updated News Release IR-2009-10, to clarify that a taxpayer who wants the IRS to figure his or her recovery rebate credit enter the letters "RRC" on the tax return.) For more information, please visit the IRS Web site.

To view more Federal Tax topics visit Online Support.

• E-File Status Troubleshooting
  The ProSeries program automatically checks for acknowledgments when you transmit client returns. It may take more than 48 hours to receive an acknowledgment for some federal and state returns. If the return has not been accepted or rejected, you will need to wait for the taxing authority to accept or reject the return before ProSeries can update the status in the program.
  
  You can also use the online E-File Status Lookup feature to check the status of your e-file returns. Login to your My ProSeries account and click Client E-File Status on the My ProSeries overview page. To view the status of your electronically filed returns, simply select the filter criteria, then click the Submit button. View KB Article

To view more Federal E-File and Bank Products Software topics visit Online Support or EF Atlas.

• Adding California Form 3536 Fees for LLCs Tax Voucher Information to the Client Letter
  The initial Standard Client Letter does not include California Form 3536, Estimated Fees for LLCs Tax Voucher, information when Form 3536 is used. This information is included as a prewritten paragraph that can be added to the client letter. View KB Article

Colorado Individual

• Colorado Form 104CR, Line 15 Calculates Incorrectly for In-Kind Contributions
  Colorado Form 104CR, Individual Credit Schedule, line 15, Contribution to Enterprise Zone Administration Credit, calculates incorrectly for in-kind contributions. Line 15 currently calculates 25% of the amount on line 15b. For in-kind contributions, the proper rate is 12.5%. The calculation should change based on the type of contribution chosen on line 15a. View KB Article

To view more State Tax and State E-File topics visit Online Support or EF Atlas.