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ProSeries Support

Customer Service Topics for Tax Year 2007

Release Dates

• View Release Dates
• View Fiscal Year State Release Dates

General

• ProSeries Express Refund Infoline Has Been Discontinued
• Why did I receive a notice of credit card pre-authorization e-mail?
• ProSeries Master, Client-Level, and Electronic Filing Passwords
• My ProSeries User Name and Password

Licensing & Pay-Per-Return (PPR) Fees

• Error Message: "The activation code you entered is not valid..."
• How do I enter or edit my firm's name and address?
• What is product licensing?
• How do I tell what products are licensed?
• How do I transfer or adjust my pay-per-return (PPR) balance?

Ordering & Buying Products

• Signing up for Merchant Account Services

Tax Year 2006

• ProSeries Tax Year 2006 November Archive CD Available Upon Request
• Customer Service Topics for Tax Year 2006