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ProSeries Support

General Topics Common to Multiple Products for Tax Year 2007

Important Security Update

• Questions and Answers About the Security Update
• Information About the Security Update
• ProSeries Search Help Does Not Display Any Search Results

Transferring & Importing

• How do I transfer client files from ProSeries?
• How do I transfer TurboTax or TurboTax for Mac returns to ProSeries 1040?
• Data Is Not Importing From QuickBooks or EasyACCT

Installing & Updating

• How do I use the Download Next Year's ProSeries Product feature?
• How do I download and install products and updates?
• How do I install and update ProSeries software from the CD?
• How do I install ProSeries to a network?
• How do I install ProSeries to the Admin workstation or a server?
• How do I install ProSeries to a User workstation?
• How do I install ProSeries on a new computer?
• Installing a Prior-Year ProSeries Program on a Windows Vista Operating System
• How do I install Microsoft .NET Framework?
• How do I configure my anti-virus for best ProSeries performance on a network?
• Downloading ProSeries Software for Tax Years Prior to 2001
• Downloads Not Available in MyProSeries
• Downloading ProSeries Fiscal Year State Products

General

• Daylight Saving Time (DST)
• How do I open a ReadMe file?
• Setting Up Global Billing Options
• How do I find my ProSeries data files?
• How do I copy or backup my client files using ProSeries?
• How do I restore my client files using ProSeries?
• ProSeries Express Refund Infoline Has Been Discontinued
• ProSeries Technical Support Telephone Routing Options
• Forms Availability Feature

Printing

• How do I batch print federal and state extension forms?
• How do I print extension forms in ProSeries Basic Edition?
• How do I control which forms print with the return?
• Solving Printer Problems
• Resolving Font Problems
• PDF File Prints to Tax Forms Printer Instead of Saving
• Changing PDF Printers for ProSeries
• How do I print client labels?
• Creating PDF Files of Tax Returns
• Location of Saved PDF Files in ProSeries
• Why does the "DO NOT FILE" message print on some forms?

Troubleshooting

• Rebuilding HomeBase on a Network
• Improving ProSeries Performance
• Error (-5005 0x80070002) When Updating ProSeries Software on a Network
• Error Code: 4 - 0 After Installing a Microsoft Update
• Error Message: "ProSeries failed to license products due to an unexpected error. Please contact Technical Support. Error Code: 4 - 0."
• ProSeries failed to license due to an unexpected error, please contact technical support. Error Code: 4 - 1
• Error Message: "Windows XP requires Service Pack 2.0 or later in order to install .NET 2.0"
• Sharing Violation Errors and Loss of ProSeries Client Files Can Occur When Running BitDefender Internet Security v10
• Error Message: "Printer Not Activated, Error Code -30"
• Why are there files ending in .jn1 in the folder 07Data?

System Information

• ProSeries Software and Windows Vista Operating System - Frequently Asked Questions
• What are the system requirements for ProSeries 2007?
• What's changed in the ProSeries system requirements for Tax Year 2007?
• How do I determine if my computer meets the minimum system requirements?

Tax Year 2006

• General Topics Common to Multiple Products for Tax Year 2006

Last updated: 04/08/2008

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