• Account Management
  • Update Firm Information
  • Update Addresses
  • Update Login Information
• PPR/ EF Activity
  • Increase PPR Balance
  • Client E-File Status
  • SBBT Funding Status
• Product Information
  • Download Products
  • Order Status
  • Product Licensing
  • Release Dates
• Support
  • Support Home
  • Top Support Topics
  • Newsletters
  • Phone Support

ProSeries Frequently Asked Questions

What do I do if my scanner hangs?

Products Affected:

• ProSeries Source Doc Auto-Entry

If your scanner hangs when scanning source documents, try the following:

• If you are using ScanSoft OmniPage, try scanning outside of OmniPage.
• Process smaller jobs.
• Free up more space on your hard drive.
• Verify that there are no staples in the source documents.

Last updated: 01/23/2007

Did this information help you? Yes     No Does Not Apply     Comments about this page:   Note: You will not receive a personal response to your comment.