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ProSeries Frequently Asked Questions

Tip: Improving Slow Scanning Speed

Products Affected:

• ProSeries Source Doc Auto-Entry

If you are experiencing slow scanning speed while using ProSeries Source Doc Auto-Entry (SDAE), you may find it helpful to change your scanner settings to the following:

• USB 2.0 connection
• 300 dot per inch (dpi)
• Black and white
• "Scan to Size" if supported by your scanner. Generally scanners try to scan for normal 11"x 8.5" paper.

If you are unable to resolve this issue, please contact ProSeries Technical Support for assistance:

1. Call ProSeries at 1-800-434-6818.
2. Enter your ten digit business phone number and press #.
3. Enter your ProSeries account number.
4. Choose options 5 and 2 for SDAE support.

Last updated: 01/30/2007

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