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ProSeries Frequently Asked Questions

How do I correct the SBBT reject code: "error 1973 site not found in site database"?

Products Affected:

• ProSeries Express/1040

Situation

This Santa Barbara Bank & Trust (SBBT) reject code indicates that the Service Bureau EFINs in the Bank Product Application do not match the information in the Bank Product Registration in SBBT's database. This can occur if:

• The original information is entered inaccurately.
• The bank registration is not transmitted prior to submitting an Advance, RT, or RAL.
• The EFIN attached to the bank product is changed and does not match the EFIN included in the previously transmitted bank registration.

Solution

To correct this reject code:

1. Verify the service bureau model for bank products is appropriate for your practice.



You are part of a service bureau for bank products if you charge a fee to another preparer for bank products or you are being charged a fee by another preparer for bank products.

2. Verify the entries in the Service Bureau Information are correct.
1. From the Tools menu, select Options.
2. On the left select Service Bureau Information.
3. If you are not part of a service bureau, delete any entries for Master EFIN, Master EFIN fee, and Intermediate Service Provider EFIN/SBIN and uncheck the boxes in the table.
4. If you are part of a service bureau and have the master EFIN registered to you, enter the Master EFIN and Master EFIN fee. Check the box for Master EFIN by the line in the table for each ERO that will be splitting fees with the owner of the master EFIN.
3. Transmit the Bank Products Registration Information.
   1. In HomeBase, go to the Bank Product Client tab.
   2. From the E-File/Bank Products menu, select Transmit Registration Information.
4. Open and Save returns with bank products that need to be transmitted.
5. Transmit advances or bank product returns.

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