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ProSeries Frequently Asked Questions

Error Message: "Setup has experienced an error. Error code: -6003"

Products Affected:

• ProSeries
• ProSeries Express Edition
• ProSeries Basic Edition

When attempting to install prior year tax programs you may get the run time error message: "Setup has experienced an error. Error code: -6003" in the InstallShield Wizard.

This situation may occur when other applications are open or running on your computer:

1. Close all open applications. You may need to temporarily disable any Terminate and Stay Resident (TSR) programs that may be running in the background on your computer. Note: This includes screen savers, anti-virus protection and other programs that start when you first turn on your computer and stay in memory. (For example: HP Agent, BackWeb, KODAK Software Updater and Logitech Mouse.)
2. Insert your ProSeries CD into your CD drive and install the tax software as you normally would. Note: Do not remove the CD from the drive until the installation is completed.
   
3. After installing your ProSeries tax software, remember to enable any TSR programs that you had temporarily disabled.

Additional Information

• How do I install and update ProSeries software from the CD?

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