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This error can occur while using any ProSeries feature that connects to the Internet. We've identified several common issues that can cause this error.
Firewall Configuration
Firewalls may block ProSeries features that connect to the Internet. Please make sure all ProSeries files have access to the Internet through your firewall.
The Internet Router Configuration
Some routers for sharing Internet connections are not correctly configured for high speed Internet access. Updating the router firmware or setting the Maximum Transmission Unit (MTU) to the appropriate setting for your ISP may correct problems with ProSeries features that connect to the Internet.
Lost Connection
If you are using a dial-up connection, you may lose your connection to the Internet. Many of our customers have been able to resolve this by using a different access number for their ISP. Some ISPs may disconnect a user that is inactive for a long period of time. Many of our customers have corrected this by opening a browser window to a Web site that refreshes often, such as a weather or news site.
Additional Information
