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ProSeries Support

Customer Service Topics for Tax Year 2006

Release Dates

• View Release Dates
• View Fiscal Year State Release Dates

General

• Tip: New Access Rights Feature
• Working with ProSeries Passwords
• ProSeries Access Rights Passwords
• ProSeries Master, Client-Level, and Electronic Filing Passwords
• My ProSeries User Name and Password

Licensing & Pay-Per-Return (PPR) Fees

• How do I tell what products are licensed?
• How do I enter or edit my firm's name and address?
• Error Message: "ProSeries failed to license products due to an unexpected error. Please contact Technical Support. Error Code: 4 - 0."
• Can I purchase pay-per-return authorizations when telephone support is closed?
• How do I transfer or adjust my pay-per-return (PPR) balance?
• What is product licensing?

Ordering & Buying Products

• Can I buy 2005 ProSeries tax products online?
• Signing up for Merchant Account Services