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ProSeries Support

General Topics Common to Multiple Products for Tax Year 2006

Installing & Updating

• ProSeries Tax Software and Microsoft's Windows Vista Operating System
• Time Out Message When Updating ProSeries With a Dial-Up Connection and McAfee Products
• How do I install ProSeries on a new computer?
• New ProSeries Products or Form Sets Are Not Installed
• Error Message: "ProSeries QuickBooks Event COM EXE has Stopped Working"
• Tip: Improving Network Performance
• How do I install ProSeries to a network?
• How do I install ProSeries to the Admin workstation or a server?
• How do I install ProSeries to a User workstation?
• How do I install and update ProSeries software from the CD?
• How do I download and install products and updates?
• How do I use the Download Next Year's ProSeries Product feature?

Transferring and Importing

• How do I transfer client files from ProSeries?
• QuickBooks Company File Information Does Not Include Information About the Income Tax Form Used
• QuickBooks Company File Information Does Not Match ProSeries Tax Return Information

General

• Tip: Using the Query Feature to Filter HomeBase (ProSeries & ProSeries Express Edition)
• Tip: Using the Client Status Worksheet
• HomeBase Client List May Not Refresh After Changing the HomeBase View or Tab
• Daylight Saving Time (DST) Changes for 2007
• New Forms Availability Feature
• User's Guide for Tax Year 2006
• How do I copy or backup my client files using ProSeries?
• How do I restore my client files using ProSeries?
• How do I run HomeBase Tune-Up?
• How do I perform database maintenance in HomeBase?
• Why are there files ending in .jn1 in the folder 06Data?
• How do I remove forms from Forms In Use?
• How do I find out where information on a line is coming from?
• Tip: Disk Maintenance on Your Hard Drive Improves Performance
• Getting Help

Printing

• How do I batch print federal and state extension forms? (ProSeries & ProSeries Express Edition)
• How do I print extension forms in ProSeries Basic Edition? (ProSeries Basic Edition)
• How do I display the print functions in the Print Center?
• Smart Worksheets Do Not Print When Using the Right-Click Shortcut Menu
• PDF Files Containing 2006 Client Tax Returns Do Not Include Bookmarks
• Resolving Font Problems
• Why does the "DO NOT FILE" message print on some forms?

Troubleshooting

• Invalid or Incorrect Parameter Error When Restoring Client Files
• Web Page Error When Processing Credit Card Payments in ProSeries
• ProSeries May Not Open After Updates Are Installed on a Windows 2003 Server
• Error Message: "The following shared form file is in use..."
• Error Message: "Setup has experienced an error. Error code: -6003"
• Error Message: "ProSeries failed to license products due to an unexpected error. Please contact Technical Support. Error Code: 4 - 0."
• Error Message: "ProSeries is unable to locate the 'Common' files folder ... Please contact technical support for assistance."
• How do I correct the error message "Server Name and Address could not be resolved"?
• How do I install Microsoft .NET Framework?

System Requirements

• What are the system requirements for ProSeries 2006?
• What's changed in the ProSeries system requirements for Tax Year 2006?
• How do I determine if my computer meets the minimum system requirements?
• What if my computer does not meet the minimum system requirements?
• Why does the message "Warning Minimum System Requirements Not Met" display during the installation process?
• Does ProSeries software run on Microsoft's Windows Vista operating system?